Existing customers - please take a moment to help us fulfil our commitments
to the British Association of Removers and the OFT by taking a moment to complete our customer feedback form.

Before the move	Yes	No	n/a
Did we make you aware of the BAR Code of Practice?
Were you provided with a fixed price written quotation with timetable?
Was your attention drawn to the contract terms relating to:   a) Liability for loss or damage
b) Time limit for making a claim
c) Cancellation / postponement rights
Did we explain your insurance and protection options?
The Move Itself
Were the staff:   a) Presentable
b) Punctual
c) Polite and cheerful
d) Properly supervised
Did the staff appear appropriately skilled to carry out your move?
After the Move
In general were you satisfied with the service provided?
Did you register any claim or complaint?
Was your claim or complaint handled promptly and courteously?
Any other Comments?